My terrible customer service experience about one of my favorite sites:

I recently had to have to some work done on my car, and my paycheck has been rather tiny lately just due to the overall lack of things to do at my job. So like any other person money tight, I ran my account done to $1. Well, within two days of not eating anything but scraps around the house and only days away from my paycheck, i receive notification that my account is now in the negative, and by 78 dollars. I logged in my bank statement to see what all this outrageous $78 fuss was about, and noticed a charge from SG services.

Now, Im not one to complain about ANYTHING seeing as how i work with some of the biggest whiney babies in the world in retail. So i called up SG services support line. What really bugs me as the phone is ringing, is that back in the day when i re-upped my account, there was a little option bubble at the bottom of account settings where you could "opt-out" of the auto-renewal for the yearly subscription. I DISTINCTLY remember pushing that little bubble and clicking SAVE.

Finally the phone picks up to a lovely sounding girl, who listens to my problem, and im just daydreaming that im talking to an actual Suicide Girl... Apparently, they dont GIVE refunds at this site... and APPARENTLY my bank charged me $30 for a $48 subscription that shouldve been declined. and little does the bank know nor myself, that when an automatic charge goes through their system, it bypasses the "THIS PERSON DOESNT HAVE THE MONEY" firewall, and rapes both me and suicide girls. I say it rapes the suicide girls because they not only have lost an avid user of their site, but a huge advertisement for them. Unless i get reimbursed for this $48 i will not allow my account to be attacked by the sneaky auto-charge monster again.

THE WORST part of this experience is that the lady who *cough*didnt*cough* help(ed) me, snickeringly said that there is NO "opt-out" button...

My terrible customer service experience about one of my favorite sites:

I recently had to have to some work done on my car, and my paycheck has been rather tiny lately just due to the overall lack of things to do at my job. So like any other person money tight, I ran my account done to $1. Well, within two days of not eating anything but scraps around the house and only days away from my paycheck, i receive notification that my account is now in the negative, and by 78 dollars. I logged in my bank statement to see what all this outrageous $78 fuss was about, and noticed a charge from SG services.

Now, Im not one to complain about ANYTHING seeing as how i work with some of the biggest whiney babies in the world in retail. So i called up SG services support line. What really bugs me as the phone is ringing, is that back in the day when i re-upped my account, there was a little option bubble at the bottom of account settings where you could "opt-out" of the auto-renewal for the yearly subscription. I DISTINCTLY remember pushing that little bubble and clicking SAVE.

Finally the phone picks up to a lovely sounding girl, who listens to my problem, and im just daydreaming that im talking to an actual Suicide Girl... Apparently, they dont GIVE refunds at this site... and APPARENTLY my bank charged me $30 for a $48 subscription that shouldve been declined. and little does the bank know nor myself, that when an automatic charge goes through their system, it bypasses the "THIS PERSON DOESNT HAVE THE MONEY" firewall, and rapes both me and suicide girls. I say it rapes the suicide girls because they not only have lost an avid user of their site, but a huge advertisement for them. Unless i get reimbursed for this $48 i will not allow my account to be attacked by the sneaky auto-charge monster again.

THE WORST part of this experience is that the lady who *cough*didnt*cough* help(ed) me, snickeringly said that there is NO "opt-out" button in the account settings. WHICH THERE WAS, and im a PAYING CUSTOMER.

By advertising, i mean that i ordered a 10 pack of buttons from this site, and at the local Anime/Gaming convention, every year i wear those pins and purposely get people to visit the site.

For all of you reading this that may be able to assist me in getting that money or even a portion BACK to my account so i can make it to my next paycheck, thank you for reading. If you are reading it, please look at the next most recent blog post i made... How far back was it? That was the last time i logged in to use this account because of how busy and tight my schedule has been... I LOVE this site... but honestly if this doesnt get rectified, I know a lot of bad-mouthing im constitutionally allowed to execute, and it more than likely shall be executed.