I'm sleeping decently lately... not much waking in middle of the night, no more disturbing dreams, a reasonable number of hours. But I haven't been feeling very rested at all. Waking up feeling exhausted every day. It wears off as I get going into my day, so I can deal with it. But it isn't nearly as nice as waking from a night's sleep and feeling rested.
In other news, today I finally got through to a different manager at Cingular. The one I'd been given the name of and transferred to voicemail for yesterday, of course hadn't called back. I had a customer service rep try to dial it for me, so I didn't have to pay for the (not 800 number) call, and it was a "non-working number." Great info, great service there. Just one more example.
So I went back to asking for a supervisor, and asking her to connect me to corporate, which apparently is something this company just simply doesn't do. The way they tell it, which I know is bullcrap, but it is the company line, they don't even HAVE phone numbers for corporate, and all they can do is email someone and ask that person to call back the customer. Anyway when I insisted that I wanted to talk to someone higher up (trying to tell this person that the point was, I KNEW she herself couldn't do anything for me, I didn't have anything against her, didn't need to waste both of our time by a rehash my issue at her), she finally told me she would have HER manager call me when he came in.
That person did call me back a few hours later, and he was very nice. I told him I appreciated it and that this would have been a much more pleasant experience if everybody on the way up to him had been as nice and as helpful. I was absolutely amazed... this person actually did the right thing, took responsibility for his company's failure to train their people and for their reps to keep the stores updated. He offered me the upgraded plan with unlimited night and weekend minutes, for free. And gave me his phone number when I asked for it, in case the bills don't correctly reflect the upgrade and the credit when they come.
I very much hope there won't be any further trouble with that, and the whole thing is a load of stress off my mind, just to have had the situation end pleasantly. It's just too bad I had to spend so much time fighting through unhelpful, unpleasant, and ignorant people in order to finally get to someone who knew what he was talking about, who was willing to admit that his company's error had caused the problem, and who had the authority to offer to make it right.
Also the phone seems to be holding its battery charge now, which it didn't seem to be last night. Maybe it just takes longer to charge up from fully run-down, than I thought. I'll be paying attention to the battery life because if it isn't holding a charge, I will still want to exchange the battery. But I am really really hoping that the phone drama is over now.
I don't enjoy or look for these dramas, but it just seems like every time I try to do any kind of business, the company I'm dealing with pulls something like this and then it's the same old struggle through levels of "customer service" in order to get any help. With me meanwhile getting angrier with every phone call I have to make and every piece of wrong information I find out that I was given.
I enjoyed "Boston Legal" last night, and this afternoon I am burning DVD's off of my very full hard drives, and relaxing, and letting my mind be blank for a while.
In other news, today I finally got through to a different manager at Cingular. The one I'd been given the name of and transferred to voicemail for yesterday, of course hadn't called back. I had a customer service rep try to dial it for me, so I didn't have to pay for the (not 800 number) call, and it was a "non-working number." Great info, great service there. Just one more example.
So I went back to asking for a supervisor, and asking her to connect me to corporate, which apparently is something this company just simply doesn't do. The way they tell it, which I know is bullcrap, but it is the company line, they don't even HAVE phone numbers for corporate, and all they can do is email someone and ask that person to call back the customer. Anyway when I insisted that I wanted to talk to someone higher up (trying to tell this person that the point was, I KNEW she herself couldn't do anything for me, I didn't have anything against her, didn't need to waste both of our time by a rehash my issue at her), she finally told me she would have HER manager call me when he came in.
That person did call me back a few hours later, and he was very nice. I told him I appreciated it and that this would have been a much more pleasant experience if everybody on the way up to him had been as nice and as helpful. I was absolutely amazed... this person actually did the right thing, took responsibility for his company's failure to train their people and for their reps to keep the stores updated. He offered me the upgraded plan with unlimited night and weekend minutes, for free. And gave me his phone number when I asked for it, in case the bills don't correctly reflect the upgrade and the credit when they come.
I very much hope there won't be any further trouble with that, and the whole thing is a load of stress off my mind, just to have had the situation end pleasantly. It's just too bad I had to spend so much time fighting through unhelpful, unpleasant, and ignorant people in order to finally get to someone who knew what he was talking about, who was willing to admit that his company's error had caused the problem, and who had the authority to offer to make it right.
Also the phone seems to be holding its battery charge now, which it didn't seem to be last night. Maybe it just takes longer to charge up from fully run-down, than I thought. I'll be paying attention to the battery life because if it isn't holding a charge, I will still want to exchange the battery. But I am really really hoping that the phone drama is over now.
I don't enjoy or look for these dramas, but it just seems like every time I try to do any kind of business, the company I'm dealing with pulls something like this and then it's the same old struggle through levels of "customer service" in order to get any help. With me meanwhile getting angrier with every phone call I have to make and every piece of wrong information I find out that I was given.
I enjoyed "Boston Legal" last night, and this afternoon I am burning DVD's off of my very full hard drives, and relaxing, and letting my mind be blank for a while.