Okay so my first full day on the phones was yesterday. 
People are freaking crazy! "I dont understand why my balance is so high! I just paid my bill!" "well sir, after you made that payment I see three new transactions for around $600 a piece" "THAT CANT BE RIGHT" "okay sir, let me ask if you recognize this merchant" "......oh.... yea.....I guess that was me"
*stabs herself in the eye*
People are freaking crazy! "I dont understand why my balance is so high! I just paid my bill!" "well sir, after you made that payment I see three new transactions for around $600 a piece" "THAT CANT BE RIGHT" "okay sir, let me ask if you recognize this merchant" "......oh.... yea.....I guess that was me"
*stabs herself in the eye*