the FedEx story
Current mood: annoyed
Category: Blogging
This is the latest in the life of Marcos Roybal:
disclaimer: these stories may be lengthy (and bitchy)
Though my bad experiences with FedEx started last summer
my hate has been rekindled for them last week. When I have a choice I've used UPS or USPS since the summer but I didn't have a financially reasonable way of shipping on a recent bulk shipment of mate and was stuck with FedEx. I tracked the shipment online and found it was in Albuquerque Monday night and out for delivery Tuesday. Tuesday came and passed, same with Wednesday, and Thursday and FedEx.com said that it was still out for delivery. Drawing back I called customer service and asked them to check/track and see what the fuck. They found that it was supposedly delivered Tuesday, but wasn't scanned at the destination hence not officially delivered. The customer service slave I spoke with explained that if I don't get my package they'll buy me a new one (which ironically would also be shipped by them) BUT that the driver was going to come over to my house to look around for my package outside. Then I get to call them, or they'll call me OR my package will be waiting for me when I get home.
So that's where they leave you: Awaiting their heads to come out of their asses. I fucking hate paperwork and the inability to fix a problem in-person. Top this whole situation off with the theft and you got marcos changing his myspace display name to Fuck FedEx for a week.
update: it came in yesterday. and i tapped the first bag this morning [Silhueta Organic Mate]