Wow, I just realized exactly how long it has been since I posted anything.....
I've wanted to but finding the time has been the problem. Usually I just have enough to kind of look around for a second and then get my ass into bed. I feel so old since I have to "get to bed at a decent hour."
Anyway, the job is still going good. It was GREAT until this week. WeI finally started taking calls on Thursday morning at 9:00. I was so nervous and scared. It was unbelieveable. I honestly didn't think it was going to be as bad as they were. I figured with us being fresh out of training and all new to this, they would at least filter them in a way that we were not getting calls back to back to back to back. Also, my problem was that no one explained that I could go into call work while still talking to the customer before they hang up. If you do so, then you have time before another call comes in to finish up what you are doing on the account.
At first, I was trying to press it after I waited for the customer to hang up. Yeah, it didn't work at all. I couldn't get into call work before I would hear the beep and my greeting. It all got me so overwhelmed at once and I ended up having 4 calls open all that I had to still work on a little bit, when I finally got into call work. It was also time for my break. So, as I was sitting there finishing up on my calls, tears started welling up and doubts were telling me that I can't do this. I don't know enough and this was the worst decision I made.
By the time I got up to go to break, I had tears falling down my face. It didn't help that everyone I saw tried their best to comfort me and hug me. It was nice but I was hyperventilating and trying to calm myself back down. I finally saw one of my teammates from my class that I trained with. She couldn't take calls due to her equiptment so she said she would come sit with me. That had me calmed down somewhat. It was then that I saw my old trainer and supervisor. My sup said "Baby, what is wrong with you?!" and my trainer came and patted me on the shoulder saying about the same. I started up again. They pulled me off and into an office for me to talk about it and calm down.
I felt so silly about crying as well, but it was like I couldn't help it. They assured me that I can do this. My supervisor told me that she had been watching me through training and our roleplay on the team and that I was one of the best ones she had. My trainer said the same that he was sure that in a few more months, I would be standing as a supervisor. And, they both said that when that day comes that they would remind me of this and we would all laugh. They knew we would freak out b/c they all did it too. It helped out a lot and I calmed down and my trainer came and sat with me for several calls. He high fived me after every one of them and assured me that I was doing a great job. The rest of the afternoon went by great.
However, I was dreading Friday, but when I got there and started taking calls, it went so smoothly and I was actually enjoying it. I know it's going to get better with each and every day. I just can't let it all get to me like that. I'm still learning and I have tons of support there to help me along the way. I am so thankful for that and still consider myself blessed.
NOW, for the funny side of things I guess. This week I decided to save on some gas by car pooling with a girl from my class. However, this just happened to be the same girl that was drugged up for half of the training that I almost got fired. Yeah, I know stupid sounding huh. Well, after that day, she actually sobered up for the rest of training. She was normal again. We were all shocked. So, I thought it was safe. That is until after the calls started coming in. She delt with her stress by popping a few pills. It was also her day to drive. I took one look at her and I thought "HOLY SHIT! I'm not going to have to worry about the job, seeing how I'm going to be DEAD!" She has a stick shift so there was no way that I could offer to drive.....
First off, she forgot that she went out for lunch and didn't remember where she parked the car. We walked around trying to find it and I FINALLY spotted it. When we finally get going, as we are swerving all over the road and coming close to hitting a curb leaving the parking lot, she says, "My head is killing me I'm going to pop a couple more lorcets and see if that will help." By now, I'm converted again and saying prayers and trying to cover every possible religion that I can think of. I never so happy to get to my car. Yesterday, she got in my car already totally fucked up. She said that she had taken two Klonopin before going to bed last night and was still out of it. Anyway, the ride home she totally passed out the whole way. At one point, I slammed on my brakes just to see and it didn't even phase her. When she did come to she told me that at work she was issuing credits like crazy. Yeah.....she's back.
So, that catches up for now. Maybe it won't be so long next time....
I've wanted to but finding the time has been the problem. Usually I just have enough to kind of look around for a second and then get my ass into bed. I feel so old since I have to "get to bed at a decent hour."
Anyway, the job is still going good. It was GREAT until this week. WeI finally started taking calls on Thursday morning at 9:00. I was so nervous and scared. It was unbelieveable. I honestly didn't think it was going to be as bad as they were. I figured with us being fresh out of training and all new to this, they would at least filter them in a way that we were not getting calls back to back to back to back. Also, my problem was that no one explained that I could go into call work while still talking to the customer before they hang up. If you do so, then you have time before another call comes in to finish up what you are doing on the account.
At first, I was trying to press it after I waited for the customer to hang up. Yeah, it didn't work at all. I couldn't get into call work before I would hear the beep and my greeting. It all got me so overwhelmed at once and I ended up having 4 calls open all that I had to still work on a little bit, when I finally got into call work. It was also time for my break. So, as I was sitting there finishing up on my calls, tears started welling up and doubts were telling me that I can't do this. I don't know enough and this was the worst decision I made.
By the time I got up to go to break, I had tears falling down my face. It didn't help that everyone I saw tried their best to comfort me and hug me. It was nice but I was hyperventilating and trying to calm myself back down. I finally saw one of my teammates from my class that I trained with. She couldn't take calls due to her equiptment so she said she would come sit with me. That had me calmed down somewhat. It was then that I saw my old trainer and supervisor. My sup said "Baby, what is wrong with you?!" and my trainer came and patted me on the shoulder saying about the same. I started up again. They pulled me off and into an office for me to talk about it and calm down.
I felt so silly about crying as well, but it was like I couldn't help it. They assured me that I can do this. My supervisor told me that she had been watching me through training and our roleplay on the team and that I was one of the best ones she had. My trainer said the same that he was sure that in a few more months, I would be standing as a supervisor. And, they both said that when that day comes that they would remind me of this and we would all laugh. They knew we would freak out b/c they all did it too. It helped out a lot and I calmed down and my trainer came and sat with me for several calls. He high fived me after every one of them and assured me that I was doing a great job. The rest of the afternoon went by great.
However, I was dreading Friday, but when I got there and started taking calls, it went so smoothly and I was actually enjoying it. I know it's going to get better with each and every day. I just can't let it all get to me like that. I'm still learning and I have tons of support there to help me along the way. I am so thankful for that and still consider myself blessed.
NOW, for the funny side of things I guess. This week I decided to save on some gas by car pooling with a girl from my class. However, this just happened to be the same girl that was drugged up for half of the training that I almost got fired. Yeah, I know stupid sounding huh. Well, after that day, she actually sobered up for the rest of training. She was normal again. We were all shocked. So, I thought it was safe. That is until after the calls started coming in. She delt with her stress by popping a few pills. It was also her day to drive. I took one look at her and I thought "HOLY SHIT! I'm not going to have to worry about the job, seeing how I'm going to be DEAD!" She has a stick shift so there was no way that I could offer to drive.....
First off, she forgot that she went out for lunch and didn't remember where she parked the car. We walked around trying to find it and I FINALLY spotted it. When we finally get going, as we are swerving all over the road and coming close to hitting a curb leaving the parking lot, she says, "My head is killing me I'm going to pop a couple more lorcets and see if that will help." By now, I'm converted again and saying prayers and trying to cover every possible religion that I can think of. I never so happy to get to my car. Yesterday, she got in my car already totally fucked up. She said that she had taken two Klonopin before going to bed last night and was still out of it. Anyway, the ride home she totally passed out the whole way. At one point, I slammed on my brakes just to see and it didn't even phase her. When she did come to she told me that at work she was issuing credits like crazy. Yeah.....she's back.
So, that catches up for now. Maybe it won't be so long next time....