I'll be the first to admit that my job's not a bad one. I don't make a whole lot, but there are certain things that make up for it (namely commission and getting to watch TV all during my shift).
But goddamn if I don't hate the politics of working for a major corporation (start plotting your protests now, kiddies).
Why make policies that only serve to piss customer's off, thereby making me pissed, ruining my stats (because they WILL call back to try and get another drone who doesn't care and doesn't pay attention and will do what I should've have been done had it not been for me following the rules).
Not only that, but let's face it; if you're calling in to tech support, nine times out of ten, you barely know how to turn on the piece of equipment that's not working. So put the ego away for all of 30 minutes and let me solve your issue without all your bitching and moaning about things that are beyond your control.
And don't make getting monetary compensation for time spent without your product your top priority because that just makes you look like a jackass. Let's fix the broken thing first and then we'll talk mula.
Don't bitch about the IVR (I'm not IT)
Don't call your receiver a 'decoder' a 'box' or 'that thing with lights on the front'.
Pay attention when I ask you to perform a troubleshooting step so I don't have to repeat myself and make you stay on the call longer than you have to.
Don't call in thinking you've already gotten all the necessary information to activate your receiver, 'cause chances are I'll make you feel like an idiot when I ask for the software version.
*big sigh*
And this is why I shouldn't work Sundays, folks.
But goddamn if I don't hate the politics of working for a major corporation (start plotting your protests now, kiddies).
Why make policies that only serve to piss customer's off, thereby making me pissed, ruining my stats (because they WILL call back to try and get another drone who doesn't care and doesn't pay attention and will do what I should've have been done had it not been for me following the rules).
Not only that, but let's face it; if you're calling in to tech support, nine times out of ten, you barely know how to turn on the piece of equipment that's not working. So put the ego away for all of 30 minutes and let me solve your issue without all your bitching and moaning about things that are beyond your control.
And don't make getting monetary compensation for time spent without your product your top priority because that just makes you look like a jackass. Let's fix the broken thing first and then we'll talk mula.
Don't bitch about the IVR (I'm not IT)
Don't call your receiver a 'decoder' a 'box' or 'that thing with lights on the front'.
Pay attention when I ask you to perform a troubleshooting step so I don't have to repeat myself and make you stay on the call longer than you have to.
Don't call in thinking you've already gotten all the necessary information to activate your receiver, 'cause chances are I'll make you feel like an idiot when I ask for the software version.
*big sigh*
And this is why I shouldn't work Sundays, folks.