I should really sell more stuff from my sets.
I'm going camping tonight with some awesome folks from SG, and I'm very excited. I'll try to remember to take photos.
And now, an angry rant I wrote about Verizon yesterday:
Verizon 'accidentally' cancelled my DSL without my permission, for no apparent reason. My bills are all paid automatically and on time. I have spent, literally and without exaggeration, more than six hours on the phone being shuttled from tech support to billing to customer service to, inexplicably, Apple (twice!) and back again. Literally: hours. I watched the unedited Fellowship of the Ring. I made bread. I organized my digital photos by year. All of this while on the phone with people from Verizon, half of whom had accents so thick I couldn't understand them. One of whom hung up on me.
Yesterday when the problem became apparent, they told me that before my service was restored, it had to finish going through the process of being canceled. They gave me "complimentary dial up" (which I'm now responsible for canceling). Gee, thanks. Not that the dial up worked. More calls to tech support. Finally, while on hold, I hung up trying to put the fellow on speakerphone. I'd been pleading for them to expedite the service restoration, and I suppose it finally went through, though the IT people apparently didn't see that. I reset my network preferences and everything finally started back up again, mysteriously.
I am so, so, so aggravated and frustrated and, well, angry! I missed a day and a half of bookselling (though when I mentioned this, they told me technically I'm not 'allowed' to use my DSL for work purposes). I probably went over my alloted minutes on my cell phone.
I'm determined to milk this error for all the compensation I can get.
Sorry to hear that Verizon was so stupid like that. I've had to deal with my cable internet company bricking my connection because of uploading a tad too much, and it was the same way - back and forth, call after call. They finally fixed the problem after nearly a week and at least a call a day.
In your case, I'd call customer service and ask to speak to a supervisor. Calmly tell them the situation and ask if you can at least get some sort of a credit for the lost time online and for being on the phone so much with them. Explain that you've made x number of calls, taking many hours of your time - and if that doesn't help I'd say hang up, wait a bit and call again so you speak to someone else. If you've got cable internet in your area you can allude to switching, even if you have no intention of doing so. Hopefully you shall be compensated for the lost time...
ask verizon where was their 'network' then they hung up on you.
sweet online username.