Ok, so last week we had a problem with this dude breaking into the hotel via the fire escapes, and somehow getting into rooms.
Fast forward to last night.
I get a call at 5:30am from room 362 telling me 363 is being loud. 363 is registered under the name of my boss' friend Tony. Tony, is with my other boss at his house in Orange, CT.
So...I go up to the room. The fire escape is open, the key is in the door still, and the deadbolt is locked. There are 2, possibly 3 voices coming from the room. Loud voices.
So I assume...as the evidence suggests, it's that dude...
I debate knocking on the door, but honestly...I don't get paid enough to get my ass kicked for that place. So I call the cops.
Well it turns out, my coworker actually gave the people in that room the room...because there was a mix up. Was there a note? Did they change it in the computer? Did she communicate it in ANY fashion that would allow me to know someone is SUPPOSED to be in that room?
Of course not.
And it just HAD to be the angriest NY Italian dude in the wedding party.
I apologized like 7 times, both myself and the police explained that we had an incident last week with a break in, and that is why the police were called.
The dude was upset, which I understand, but instead of swearing at me and trying to start a fight with me (while two cops were standing next to him...hands on tazers. Haha) he could have realized it was a simple f-ing mistake and been an ADULT about it.
I comped one night of the stay for him...but I have a feeling he is going to raise a comotion and demand the whole stay free, and I told Paula, my replacement...just do it.
Too long didn't read summary: Someone didn't do their job, I look like an asshole because of it. Story of my God damned life.
And the part that really chaps my ass...for a sold out night in that place, last night went SMOOTH. No problems...I was in a good mood for once...up until 5:30am. It's always f-ing SOMETHING in that shit hole...
-Me
Fast forward to last night.
I get a call at 5:30am from room 362 telling me 363 is being loud. 363 is registered under the name of my boss' friend Tony. Tony, is with my other boss at his house in Orange, CT.
So...I go up to the room. The fire escape is open, the key is in the door still, and the deadbolt is locked. There are 2, possibly 3 voices coming from the room. Loud voices.
So I assume...as the evidence suggests, it's that dude...
I debate knocking on the door, but honestly...I don't get paid enough to get my ass kicked for that place. So I call the cops.
Well it turns out, my coworker actually gave the people in that room the room...because there was a mix up. Was there a note? Did they change it in the computer? Did she communicate it in ANY fashion that would allow me to know someone is SUPPOSED to be in that room?
Of course not.
And it just HAD to be the angriest NY Italian dude in the wedding party.
I apologized like 7 times, both myself and the police explained that we had an incident last week with a break in, and that is why the police were called.
The dude was upset, which I understand, but instead of swearing at me and trying to start a fight with me (while two cops were standing next to him...hands on tazers. Haha) he could have realized it was a simple f-ing mistake and been an ADULT about it.
I comped one night of the stay for him...but I have a feeling he is going to raise a comotion and demand the whole stay free, and I told Paula, my replacement...just do it.
Too long didn't read summary: Someone didn't do their job, I look like an asshole because of it. Story of my God damned life.
And the part that really chaps my ass...for a sold out night in that place, last night went SMOOTH. No problems...I was in a good mood for once...up until 5:30am. It's always f-ing SOMETHING in that shit hole...
-Me