So I have dry-erase markers in my bathroom, and I write myself notes on the mirror. Quotes I like. Words I intend to research. Ideas for writing in a journal.
I keep multiple journals: MySpace, SG, Blogger, and the one that I actually carry around with me. I seem to designate them to different tones or ideas, and sometimes I have an idea and cannot determine which tone or subject I'd like to address.
Right now I have "Penalty/Priveledge" written up there.
I work for a mobile-phone company, but not in retail. I only answer questions about their phones, plans, bills and contracts. I spoke with a woman recently who asked when she will get a new phone for free. I advised her that the free-phone policy requires being on x plan for 11 months; however she has been on y plan for three months out of the last year, and therefore she would qualify for said phone in two months. She became rather irate at the idea of being penalized for having been on y plan.
So often at work I have to consider the line between doing my job and doing what I think will be best. In this example I would have discussed at length with the customer the definition and use of the word penalty, and would have gladly drawn her into a philosophical debate on the glass-half-empty/full basics of perception -- but as I was doing my job I had to simply diffuse the situation by explaining that hey, we'll give her a damn phone in two months.
The thing I do not get about our customers is their obsession with us giving them new phones. Seriously, where do they get off? If you buy a computer, you don't call Dell and expect to get a new computer just because you've been using the other one for over a year. Really, what other business will just give you free upgrades to the hardware necessary to use their service? And yet if a customer does not meet the qualifications exactly, and we only give them $80 off of a phone instead of $100, they react as though we are cheating them? Guess what: the most basic, crappiest phone we carry retails at $100. We will give you this phone for free. We will give you over $100 off on most other phones. How are our customers not cheating us?
Anyway, that rant was a bit more specific than I'd intended. It is really supposed to be about how I see this kind of thinking all the time, and that this is only an example. But the thing is, I am exhausted. Very tired. So I am thinking poorly.
So I'll go to bed now.
I keep multiple journals: MySpace, SG, Blogger, and the one that I actually carry around with me. I seem to designate them to different tones or ideas, and sometimes I have an idea and cannot determine which tone or subject I'd like to address.
Right now I have "Penalty/Priveledge" written up there.
I work for a mobile-phone company, but not in retail. I only answer questions about their phones, plans, bills and contracts. I spoke with a woman recently who asked when she will get a new phone for free. I advised her that the free-phone policy requires being on x plan for 11 months; however she has been on y plan for three months out of the last year, and therefore she would qualify for said phone in two months. She became rather irate at the idea of being penalized for having been on y plan.
So often at work I have to consider the line between doing my job and doing what I think will be best. In this example I would have discussed at length with the customer the definition and use of the word penalty, and would have gladly drawn her into a philosophical debate on the glass-half-empty/full basics of perception -- but as I was doing my job I had to simply diffuse the situation by explaining that hey, we'll give her a damn phone in two months.
The thing I do not get about our customers is their obsession with us giving them new phones. Seriously, where do they get off? If you buy a computer, you don't call Dell and expect to get a new computer just because you've been using the other one for over a year. Really, what other business will just give you free upgrades to the hardware necessary to use their service? And yet if a customer does not meet the qualifications exactly, and we only give them $80 off of a phone instead of $100, they react as though we are cheating them? Guess what: the most basic, crappiest phone we carry retails at $100. We will give you this phone for free. We will give you over $100 off on most other phones. How are our customers not cheating us?
Anyway, that rant was a bit more specific than I'd intended. It is really supposed to be about how I see this kind of thinking all the time, and that this is only an example. But the thing is, I am exhausted. Very tired. So I am thinking poorly.
So I'll go to bed now.
and yes, Oldboy rocks my socks.
i've heard a lot about Spring, Summer, etc. and i guess somehow it eluded our netflix list. it's on there now though. i must recommend Tsotsi which is in arthouse theatres now - south african, very good film.