Scenario:
Customer: "My drink doesn't taste right. You made it wrong. I want a refund."
Me: "Sir/Ma'am, that is probably because you ordered a grande Caramel Macchiato and what you are drinking is someone else's Venti Mocha. You took the wrong drink."
---
Me: "I'm sorry Sir/Ma'am, we don't take Starbucks cards, we aren't really a Starbucks."
Customer: (Frowning) "Well why not? It says you are a Starbucks, right there. See. It says Starbucks Coffee."
Me: "It actually says that we are Barnes and Noble Cafe, and that we 'proudly serve' Starbucks Coffee."
Customer: (Frowning more) "Well right there, on the menu, it says Starbucks and has the logo. It says you are a Starbucks."
Me: "No Sir/Ma'am, it says that those are the Starbucks drinks that we sell. We are not Starbucks. We are owned by Barnes and Noble. We have many products that Starbucks does not sell. See, we have Cheesecake Factory Cheesecakes. Would you try to pay for a piece with a Cheesecake Factory giftcard?"
Customer: (Frowning and grumbling.) "Well, you should take down all of the logos if you aren't really a Starbucks." (Storms off.)
---
Customer: I'd like a Cappuccino please.
Me: Okay.
Customer: (takes sip) This has way too much foam. I don't want any foam.
Me: Groans.
Customer: "My drink doesn't taste right. You made it wrong. I want a refund."
Me: "Sir/Ma'am, that is probably because you ordered a grande Caramel Macchiato and what you are drinking is someone else's Venti Mocha. You took the wrong drink."
---
Me: "I'm sorry Sir/Ma'am, we don't take Starbucks cards, we aren't really a Starbucks."
Customer: (Frowning) "Well why not? It says you are a Starbucks, right there. See. It says Starbucks Coffee."
Me: "It actually says that we are Barnes and Noble Cafe, and that we 'proudly serve' Starbucks Coffee."
Customer: (Frowning more) "Well right there, on the menu, it says Starbucks and has the logo. It says you are a Starbucks."
Me: "No Sir/Ma'am, it says that those are the Starbucks drinks that we sell. We are not Starbucks. We are owned by Barnes and Noble. We have many products that Starbucks does not sell. See, we have Cheesecake Factory Cheesecakes. Would you try to pay for a piece with a Cheesecake Factory giftcard?"
Customer: (Frowning and grumbling.) "Well, you should take down all of the logos if you aren't really a Starbucks." (Storms off.)
---
Customer: I'd like a Cappuccino please.
Me: Okay.
Customer: (takes sip) This has way too much foam. I don't want any foam.
Me: Groans.
VIEW 10 of 10 COMMENTS
jamielee:
Why would someone order a cappuccino if they don't want foam??? A cappuccino is, like, 3/5 foam!!! hahaha.....savages. 
tadzi:
nothin goin on with me. mostly sleeping and inbibing illegal substances.