So hey.....
My job has started to grate on my nerves..... well actually its mainly my manager.... he insists on having a meeting before shift for 15 minutes and after shift for 15 minutes.... shut the fuck up douche bag...... so if we show up on time we are now considered late.... we have to be there 30 minutes before shift... Yeah sure I am getting paid for it and would probably be there anyway to get myself in order but he rips us from our desks and gives "pep" talks that pretty much get me antsy and agitated so that as a result the first hour and a half I can't sell a damn thing.... then he makes us all stand around after work for another talk... well I am not sure if all of you have ever been in phone sales but sometimes after shift you are still on a call.... he will stand there waiting thinking you are avoiding him or something for sometimes 5 minutes while everyone else waits for him to shut the hell up so we can go... yesterday (sunday) we had an 8 hour day (which was murder) and he wanted us to come back from our lunch 5 minutes early so he could run his mouth again.... I told him to forget that shit and left.... needless to say most people followed suit.... today he actually took a call and he talks this lady into 700 dollars worth of shit and then walks over to my desk and tells me about it... my response was... "what do you want a cookie?".... him - "No mike I just wanted to show you it could be done." - I said "Of course it can if the person wants it to happen"
anyways.... he is an alright guy when you are bs'n with him but damn if his managerial style doesn't grate against my last nerve.... which probably explains why he is in management....
so here is a story about some dude that got the pent up wrath unleashed on.....
this guy calls in and he is all pissy ... I ask the usual questions and he is like "I am calling to about my order!" I said ok do you have your order number?
Him: SIGH...... YES! ITS blah blah.
me: OK hold on while my system brings the order up
Him: another big SIGH...
Me: Ok sir I see your order here what can I do for you?
Him: I WANT TO CANCEL MY ORDER!!
Me: You want to cancel the order?
Him: YES!
Me: (I'm thinking maybe I should ask why and then I think, this isn't my customer) Ok I will see what I can do usually I need to get you to customer service but I will see if I can just get it canceled.
Him: Another huge SIGH...
me: (really getting irritated by the sigh bs) OK sir this system has already shipped I have no way of canceling it.
Him: What?
Me: It has already shipped sir, I have no way of cancelling it.
Him: SIGH... Well I will just refuse it at the door! I won't accept delivery!
Me: OK..... That is definately up to you... that is something you can do.
him: Another rediculously big sigh... Now I want you to make a note that I called and YOU said I could cancel it!
Me: (I am checking to see if I can make notes, of course I can't) Actually sir, I can't notate the file it seems. I think only customer service can, if you would like I can get you over to..
Him: (cutting me off, I don't like that) I am asking YOU to notate it and.... (at this point I start talking over him, which I know is bad, but this dude is being crazy and up to this point I am being completely courteous and doing my best to help)
Me: (extremely pissed about his tone and the whole interrupting me thing) Sir, I have tried to cancel this but it has shipped I can't do anything about that nor can I put notes somewhere in this file, it is not something I can do, if you want to notate the file I will have to get you to customer service.
him: WHAT IS YOUR NAME????
Me: My name? Mike Williams, would you like my extension?
him: I WROTE YOUR NAME DOWN!
Me: Did you spell it right? W.... I.... L....
Him: I am trying to cancel this order.... (he begins)
Me: which I have tried to assist you in doing but as I have told you it has already shipped and I have no way of notating the account(I finish)
him: See this is the problem with your company!
Me: That we try to help you out?
Him: NO!! THAT YOUR CUSTOMER SERVICE... (he starts again)
Me: I am not customer service sir. (I interupt)
Him: YOUR CUSTOMER SERVICE HAS A 45 MINUTE WAIT TIME! YET SALES ANSWERS RIGHT AWAY!!!
Me: Maybe it's because there are a lot more people with dells already then without....
Him: THERE IS A 45 MINUTE WAIT AND THAT IS WHY I AM CANCELLING!
Me: Ok, but it has already shipped and I can't help you out with that!
Him: I AM GOING TO RIGHT A LETTER!
Me: Ok.
Him: I HAVE YOUR NAME!
me: That was Mike Williams.
Him: YOUR CUSTOMER SERVICE HAS A 45 MINUTE WAIT! THAT IS WHY i WILL NOT USE A DELL!!
me: So you said.
Him: I AM WRITING A LETTER!!!!
me: Good luck with that.
Him: I WILL WRITE A LETTER!
Me: Send it to Michael Dell.
Him: I WILL NEVER HAVE A DELL!
me: (sorry kids my response was not "dude your not getting a dell!") I'll keep that in mind.
Him: (Sound of phone hanging up really loudly...)
The guy next to me is staring at me with huge eyes so I reenact the conversation for him.... He says "I think the customer service closed 45 minutes ago."
HAHAHAHAHA
My job has started to grate on my nerves..... well actually its mainly my manager.... he insists on having a meeting before shift for 15 minutes and after shift for 15 minutes.... shut the fuck up douche bag...... so if we show up on time we are now considered late.... we have to be there 30 minutes before shift... Yeah sure I am getting paid for it and would probably be there anyway to get myself in order but he rips us from our desks and gives "pep" talks that pretty much get me antsy and agitated so that as a result the first hour and a half I can't sell a damn thing.... then he makes us all stand around after work for another talk... well I am not sure if all of you have ever been in phone sales but sometimes after shift you are still on a call.... he will stand there waiting thinking you are avoiding him or something for sometimes 5 minutes while everyone else waits for him to shut the hell up so we can go... yesterday (sunday) we had an 8 hour day (which was murder) and he wanted us to come back from our lunch 5 minutes early so he could run his mouth again.... I told him to forget that shit and left.... needless to say most people followed suit.... today he actually took a call and he talks this lady into 700 dollars worth of shit and then walks over to my desk and tells me about it... my response was... "what do you want a cookie?".... him - "No mike I just wanted to show you it could be done." - I said "Of course it can if the person wants it to happen"
anyways.... he is an alright guy when you are bs'n with him but damn if his managerial style doesn't grate against my last nerve.... which probably explains why he is in management....
so here is a story about some dude that got the pent up wrath unleashed on.....
this guy calls in and he is all pissy ... I ask the usual questions and he is like "I am calling to about my order!" I said ok do you have your order number?
Him: SIGH...... YES! ITS blah blah.
me: OK hold on while my system brings the order up
Him: another big SIGH...
Me: Ok sir I see your order here what can I do for you?
Him: I WANT TO CANCEL MY ORDER!!
Me: You want to cancel the order?
Him: YES!
Me: (I'm thinking maybe I should ask why and then I think, this isn't my customer) Ok I will see what I can do usually I need to get you to customer service but I will see if I can just get it canceled.
Him: Another huge SIGH...
me: (really getting irritated by the sigh bs) OK sir this system has already shipped I have no way of canceling it.
Him: What?
Me: It has already shipped sir, I have no way of cancelling it.
Him: SIGH... Well I will just refuse it at the door! I won't accept delivery!
Me: OK..... That is definately up to you... that is something you can do.
him: Another rediculously big sigh... Now I want you to make a note that I called and YOU said I could cancel it!
Me: (I am checking to see if I can make notes, of course I can't) Actually sir, I can't notate the file it seems. I think only customer service can, if you would like I can get you over to..
Him: (cutting me off, I don't like that) I am asking YOU to notate it and.... (at this point I start talking over him, which I know is bad, but this dude is being crazy and up to this point I am being completely courteous and doing my best to help)
Me: (extremely pissed about his tone and the whole interrupting me thing) Sir, I have tried to cancel this but it has shipped I can't do anything about that nor can I put notes somewhere in this file, it is not something I can do, if you want to notate the file I will have to get you to customer service.
him: WHAT IS YOUR NAME????
Me: My name? Mike Williams, would you like my extension?
him: I WROTE YOUR NAME DOWN!
Me: Did you spell it right? W.... I.... L....
Him: I am trying to cancel this order.... (he begins)
Me: which I have tried to assist you in doing but as I have told you it has already shipped and I have no way of notating the account(I finish)
him: See this is the problem with your company!
Me: That we try to help you out?
Him: NO!! THAT YOUR CUSTOMER SERVICE... (he starts again)
Me: I am not customer service sir. (I interupt)
Him: YOUR CUSTOMER SERVICE HAS A 45 MINUTE WAIT TIME! YET SALES ANSWERS RIGHT AWAY!!!
Me: Maybe it's because there are a lot more people with dells already then without....
Him: THERE IS A 45 MINUTE WAIT AND THAT IS WHY I AM CANCELLING!
Me: Ok, but it has already shipped and I can't help you out with that!
Him: I AM GOING TO RIGHT A LETTER!
Me: Ok.
Him: I HAVE YOUR NAME!
me: That was Mike Williams.
Him: YOUR CUSTOMER SERVICE HAS A 45 MINUTE WAIT! THAT IS WHY i WILL NOT USE A DELL!!
me: So you said.
Him: I AM WRITING A LETTER!!!!
me: Good luck with that.
Him: I WILL WRITE A LETTER!
Me: Send it to Michael Dell.
Him: I WILL NEVER HAVE A DELL!
me: (sorry kids my response was not "dude your not getting a dell!") I'll keep that in mind.
Him: (Sound of phone hanging up really loudly...)
The guy next to me is staring at me with huge eyes so I reenact the conversation for him.... He says "I think the customer service closed 45 minutes ago."
HAHAHAHAHA
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That and my buddy/partner and I may be going to OVW and/or Zero 1 in Japan.
-Josh