So its been a bad week.
Maybe all the weird weather his having a chain reaction on things.
First theres the sleazy photog guy.
I also seem to have a bit of a stalker on Mojo, he doesnt do anything weird other than message me about 20 times a day, I try ot to encourage him but I also like to be nice to people.
Well most of the time.
Which brings me to the worst event of the week.
It seems the helpdesk at my job, who are supposed to support my team, yeah they are 1st teir support and everything has to go through them before going to us.
Theyre supposed to give us lengthy detail on thier troubleshooting, and any error mesages etc, so we can take over and work directly with the staff to resolve an issue.
If we dont know whats wrong with something, we cant fix it , right?
Well since I starte this job 2 years ago, theyve never really done thier job properly, they tell our users the wrong thing, they never give us the information needed, and they very rarely troubleshoot like they are supposed to, giving my team a whole bundle of headaches, then of course because we work face to face with these people, and not solely over the phone like the helpdesk, we take all the abuse because the helpdesk is a waste of time etc.
When i worked on a helpdesk I welcomed my other techs giving me advice on troubleshooting, and letting me know if ive made a mistake, so i can correct it, learn from it and not do it again.
That apparently doesn not work at my company.
If I email the individual on the helpdesk, asking them to give me a little bit of insight into the troubleshooting they performed, if any, and to maybe send me the error messages the users recieved, thats WRONG.
If they tell a user I will fix thier problem on friday, when I dont work at that particular office, and wont be at that office for another 2 weeks, then I let them know I wont be there for 2 weeks, thats WRONG.
If I offer them advice on how they can personally resolve an issue over the phone in only a few minutes, thats WRONG.
I dont understand why its so wrong though, but apparently it is, considering the helpdesk and thier manager filed a complaint against me yesterday,
I mean how old are these people supposed to be?
Its like kindergarten.
Ohhh she's bullying us and undermining us....urgh get a grip people.
Whats even more instulting is having my own boss tell me to "watch my back" in regards to my job!
How comforting is that?
It just sucks knowing that here in Louisville, theres no way I'll get a similar or better job, thats paying me what I make right now, especially being only 23 years old.
So I guess its better the devil you know right now..
Maybe all the weird weather his having a chain reaction on things.
First theres the sleazy photog guy.
I also seem to have a bit of a stalker on Mojo, he doesnt do anything weird other than message me about 20 times a day, I try ot to encourage him but I also like to be nice to people.
Well most of the time.
Which brings me to the worst event of the week.
It seems the helpdesk at my job, who are supposed to support my team, yeah they are 1st teir support and everything has to go through them before going to us.
Theyre supposed to give us lengthy detail on thier troubleshooting, and any error mesages etc, so we can take over and work directly with the staff to resolve an issue.
If we dont know whats wrong with something, we cant fix it , right?
Well since I starte this job 2 years ago, theyve never really done thier job properly, they tell our users the wrong thing, they never give us the information needed, and they very rarely troubleshoot like they are supposed to, giving my team a whole bundle of headaches, then of course because we work face to face with these people, and not solely over the phone like the helpdesk, we take all the abuse because the helpdesk is a waste of time etc.
When i worked on a helpdesk I welcomed my other techs giving me advice on troubleshooting, and letting me know if ive made a mistake, so i can correct it, learn from it and not do it again.
That apparently doesn not work at my company.
If I email the individual on the helpdesk, asking them to give me a little bit of insight into the troubleshooting they performed, if any, and to maybe send me the error messages the users recieved, thats WRONG.
If they tell a user I will fix thier problem on friday, when I dont work at that particular office, and wont be at that office for another 2 weeks, then I let them know I wont be there for 2 weeks, thats WRONG.
If I offer them advice on how they can personally resolve an issue over the phone in only a few minutes, thats WRONG.
I dont understand why its so wrong though, but apparently it is, considering the helpdesk and thier manager filed a complaint against me yesterday,
I mean how old are these people supposed to be?
Its like kindergarten.
Ohhh she's bullying us and undermining us....urgh get a grip people.
Whats even more instulting is having my own boss tell me to "watch my back" in regards to my job!
How comforting is that?
It just sucks knowing that here in Louisville, theres no way I'll get a similar or better job, thats paying me what I make right now, especially being only 23 years old.
So I guess its better the devil you know right now..
VIEW 3 of 3 COMMENTS
Corporate environments breed miscreants and slugs! Always do your job right (which you do of course) and go through their managers to resolve issues. like: "how can I help make this easier for both of us" - stuff like that.
my .02