Today was one of those days that nothing goes right, even now, 2 hours after I finished work, its not really finished.
It started with me having to hand out two bans from the store. First was a case of a person buying and selling cards in the store... Again. Its not a new rule, its one that has always been in place, he got caught again and is now banned for 3 months, that was easy. Second one a long time customer got angry at another player and threatened to punch him... that one was a lifetime ban. However when I spoke to this customer on the phone, he broke down in tears and showed remorse so I down graded it to a year. Its always so damn difficult to be the bad person, I just have to maintain my rules, if not my credibility as a manager is ruined. Now I have a staff member calling me and telling me that a customer has told another staff member to "Fuck off" after being warned multiple times for swearing. Another customer ban... ffs, why cant people follow the most simple and basic rules. Add this to my regional manager who never gets off my back, even though I am one of the best managers in the company... I am not sure how much longer my mental state can last. It doesnt help that the person I was training up to be 2IC was aggressive towards a customer who complained... resulting in 3 1 star reviews online. Thankfully the rest of the community rallied behind me and flooded the reviews with 4 and 5 stars.
I am just so damn tired, i want just one event free day that I can enjoy and be happy. I am struggling so much. All I want is to cuddle up next to someone, hold them close and sleep dreamlessly for a night. One day...
I hope that your day has been better than mine, I hope that you have someone to hold close and most of all, I hope your mental state is doing okay.
-Charlie