Fantagraphics can eat my fuck.
I ordered a book for a friend's birthday in March. I ordered online and I made sure that I ordered early enough that I would get it well before the big day. About a week after ordering, I received an envelope with an invoice indicating that while I'd been charged for the purchase, the book was out of stock. Moreover, it said nothing of when I could expect to get the book.
Of course, I called Fantagraphics in the hopes that I might still see the book before the zero hour but, instead I was met with vagaries and excuses. It's important to note that I was very courteous in my inquiry and the service representative while never helpful was also never rude. However, after an ersatz pseudo-apology the only thing he could tell me about my issues was how an imminent website overhaul would help people who aren't me avoid this scenario at a time that wasn't now. At no time was I lead to believe they gave two shits in a barrel about rectifying my current predicament or any future purchases. Must be nice to be doing so well that you can alienate customers as a matter of course.
What's worse, I still don't have the book almost two months later. I had to tell my friend that I didn't have a birthday present for him. Luckily, he's a good guy who doesn't really care about such things but that doesn't make me seem any less an asshole.
To summarize, not only will I not be helping Fantagraphics with their litigious bullshit, I will likely not be ordering from them again and I will be retelling this yarn to anyone who will listen.
I ordered a book for a friend's birthday in March. I ordered online and I made sure that I ordered early enough that I would get it well before the big day. About a week after ordering, I received an envelope with an invoice indicating that while I'd been charged for the purchase, the book was out of stock. Moreover, it said nothing of when I could expect to get the book.
Of course, I called Fantagraphics in the hopes that I might still see the book before the zero hour but, instead I was met with vagaries and excuses. It's important to note that I was very courteous in my inquiry and the service representative while never helpful was also never rude. However, after an ersatz pseudo-apology the only thing he could tell me about my issues was how an imminent website overhaul would help people who aren't me avoid this scenario at a time that wasn't now. At no time was I lead to believe they gave two shits in a barrel about rectifying my current predicament or any future purchases. Must be nice to be doing so well that you can alienate customers as a matter of course.
What's worse, I still don't have the book almost two months later. I had to tell my friend that I didn't have a birthday present for him. Luckily, he's a good guy who doesn't really care about such things but that doesn't make me seem any less an asshole.
To summarize, not only will I not be helping Fantagraphics with their litigious bullshit, I will likely not be ordering from them again and I will be retelling this yarn to anyone who will listen.