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How Netflix Fucks You Over

SATURDAY FEBRUARY 11 2006 9:49 AM

Submitted by Shalome. Edited By Shalome.

If you rent a lot of movies from Netflix, you may find yourself on NetFlix's secret "good customer" list. However, unlike most businesses who reward frequent customers with discounts, specials, and freebies, it turns out that Netflix punishes frequent customers with slow delivery times.

Los Gatos, Calif.-based Netflix didn't publicly acknowledge it differentiates among customers until revising its "terms of use" in January 2005 — four months after a San Francisco subscriber filed a class-action lawsuit alleging that the company had deceptively promised one-day delivery of most DVDs.

"In determining priority for shipping and inventory allocation, we give priority to those members who receive the fewest DVDs through our service," Netflix's revised policy now reads. The statement specifically warns that heavy renters are more likely to encounter shipping delays and less likely to immediately be sent their top choices.



The promises Netflix makes on the "How It Works" section of their website:

With Netflix you can rent as many DVDs as you want from the comfort of your home and have them delivered to your door in about 1 business day!

You keep a revolving library of up to 3 DVDs at a time and can exchange them for new available DVDs as often as you like.



Cute, Netflix.

 

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Friedhamster

Friedhamster

I'm lost
January 2006

FEB 13, 2006 01:57 PM

$17.99 on blockbuster.com gets you unlimted rentals with 3 out at a time each month with 1 free in store rental each week. An in store DVD runs about $4.50 so just the cupons pay for it. $4.50 x 4 = $18. Seems like a good deal to me.

Kandice

Kandice

New York, NY
February 2006

FEB 13, 2006 04:14 PM

This really makes me think of whether its worth it or not, to go through them.

malkav11

malkav11

Saint Paul, MN
July 2003

FEB 14, 2006 03:06 AM

Kandice said:
This really makes me think of whether its worth it or not, to go through them.



I've regularly had delays and I've still averaged about a buck-fifty a DVD rental from them. If that sounds like a good price to you, then yes.

RumpusParable

RumpusParable

Augusta, GA
April 2003

FEB 14, 2006 05:06 PM

i hate blockbuster stores and am slightly fearful of them as they surely have a Wanted sign for me (that one film i say i turned in and they say i didn't 8 years ago and never went back).

but this thead has me looking at the two online services of netflix and blockbuster... and blockbuster seems to have less movies in number, but better selection with my searches. more old films, more tv series that netflix doesn't carry.

but i keep hearing that netflix has better, so i'm torn.

oh, however, netflix seems to let you rent all the disc in a season of a series set as one thingy, whereas blockbuster breaks them up... is that right or does netflix have them listed as bulk and ship as individuals?

malkav11

malkav11

Saint Paul, MN
July 2003

FEB 14, 2006 05:54 PM

You can add them all at once as a convenience. The discs ship individually. You have to be careful with series on Netflix. Generally I have some movies up at the head of my queue and bump each disc of a series as needed, because if you have the series up top and Netflix decides to skip a slot or two (which almost never happens, but can), then you get things out of order.

And the only thing I've ever *not* found on Netflix is the Criterion release of Videodrome (they have Videodrome, but it's a lesser version), so I have to wonder what you're looking for.

[Edited on Feb 14, 2006 by malkav11]

RumpusParable

RumpusParable

Augusta, GA
April 2003

FEB 14, 2006 07:25 PM

i can't remember the exacts of what i searched as i was randomly putting in interests to compare, but one i remember was the drew carey show. netflix didn't even come up with one, blockbuster had seasons of it. there were a couple more that netflix didn't even have.

i'm torn between what appears better selection and my bad experiences with blockbuster! smile

ChrisSick

ChrisSick

Long Beach, CA
March 2008

FEB 14, 2006 08:07 PM

I thought it was amusing that this has turned into a Blockbuster v. NetFlix argument, as opposed to a discussion of NetFlix and their supposed 'false advertising'. So I look at Blockbuster's site.

From Blockbuster's sign-up page.


Unlimited DVD Rentals
For only $17.99 a month (plus taxes) you can rent all the movies you want. Have up to 3 DVDs out at a time. Keep the DVDs as long as you want. When you're done with a DVD, just send it back in the provided postage paid envelope. We'll send you another selection from your rental queue. Keep your queue full and keep the movies coming.



From Blockbuster's terms and conditions.


Selection and Allocation of Product. BLOCKBUSTER Online will automatically ship titles to you, up to your maximum number of outstanding BLOCKBUSTER Online Rentals, from and in the order that you have listed in your rental queue, subject to availability. However, BLOCKBUSTER Online reserves the right to determine product allocation among members in its sole discretion. In determining product allocation, we use various factors including, but not limited to, (i) the historical rental volume for each subscriber, (ii) historical number of outstanding rentals relative to a maximum number of outstanding BLOCKBUSTER Online Rentals allowed under a subscriber's plan, and (iii) the average rental queue position of BLOCKBUSTER Online Rentals that have shipped to a subscriber in the past.



So, basically, Netflix and Blockbuster do the exact same thing. Subtle differences: NetFlix is a relativly young corporation that created an innovative service and thereby a previously nonexistant market whereas Blockbuster is a giant corporation that's been around for years. Now, a lot of people around SG bitch and moan about any story containing either Microsoft or Wal-Mart in the headline, as they represent monolithich evil corporations. But when it comes to your home entertainment your socio-economic morals just cannot get in the fucking way. This is entertainment, goddammit. We cannot afford to fuck around with entertainment.

Here's a brief note from the Wiki entry on Blockbuster.


Blockbuster's massive international permeation and domination of the video market has placed certain business practices under scrutiny.

On November 27, 1990, the MPAA introduced the NC-17 rating in order to distinguish non-pornographic adult material from 'X-rated' materials. Under pressure from the Christian organisation the American Family Association, headed by Rev. Donald Wildmon, Blockbuster decided not to stock NC-17 titles, and certain "unrated" titles. The AFA also successfully campaigned against them carrying films such as The Last Temptation of Christ.

* Note: Although this may have been the case originally, many locations, including Blockbuster's Online service[23], currently carry The Last Temptation of Christ and other controversial films.

Recently Blockbuster followed many other retail stores and pulled Grand Theft Auto: San Andreas from store shelves after the game's rating was increased from Mature to Adults Only. Later, Blockbuster began carrying a modified version of the game, in which pornographic elements had been removed.

Critics of the chain, including Naomi Klein in her anti-globalization book No Logo, say that Blockbuster is involved in censorship - this accusation stemming allegations that Blockbuster edits videos for release beyond the standard retail cut, or at the very least uses its significant market share to influence studios to do more editing in order to lower offer movies that have more "family-friendly" ratings and can potentially reach a wider market.



Now, I'm not inherintly anti-corporate, and I don't wear a tin-foil hat thinking all corporations are out to get us. I just think it's interesting that it seems like many smaller companies that seem to be very good at customer service(i.e. Google) wind up getting held to a higher standard than their corporate counterparts. Maybe that's a good thing, since the ability to influence a corporation is easier when it's smaller and an upstart corporation that can threaten a larger one could therby influnce their polices. But, it seems like all that happens is people rush to claim Google does evil just because they a corporate motto that is 'Dont' be Evil'. Evil's a hard thing to judge. It's easy to say NetFlix fucks you when you don't bother to look at how bad Blockbuster is busy fucking the entire movie-watching public...

NJAsmodeus

NJAsmodeus

Evansville, IN
February 2004

FEB 14, 2006 09:13 PM

Well, ChrisSick, in Blockbuster's ad they don't say 1 business day delivery (in most cases), they don't state delivery time at all. They then spell out their policy, and don't say one thing and then do another.

With this censorship thing, they say themselves that it is an accusation, and don't give any proof or examples. As someone already said earlier in the thread, theaters shoulder just as much 'blame' for NC-17 movies going the way of the dodo. The broad appeal of R over NC-17 isn't that hard to see. Studios are going to make what is going to make them money, that should be obvious to anyone who takes a look at the box office. Blockbuster isn't the end all be all of video rental any more. There are other places to go.

With talk of brick and mortar more often then not late fees is moot. Since the Blockbusters in my area don't have late fees anymore. You aren't forced to use the coupons, and if it is really that difficult to return them on time, then don't.

There is a difference between censorship and market pressure that is ever present in a free trade capitalist society.

ChrisSick

ChrisSick

Long Beach, CA
March 2008

FEB 14, 2006 09:49 PM

Did you miss the part I quoted, where they say unlimited movies? Isn't that exactly what NetFlix got slapped with the first place? Stating that they offer unlimited deliveries but then it turns out they have an internal business policy that puts holds on people who have more than the average amount of rental in a given time period. Why? To maintain profitablity. Just like Blockbuster does. Just like any corporation dees.

My point wasn't Netflix is good, Blockbuster is bad. My point was that it often seems to me that people direct their outrage in the wrong places. I don't think NetFlix was trying to lie, be purposefully misleading or screw people over. I think they were doing exactly what Blockbuster and every corporation does, hype their product or service to get more people to pay for it. I believe we call it advertising.

Moreover my point was that maybe this little thread serves as a microcosim for consumer culture. Instead of people talking about the actual issue presented in the orginal articale and applying any critical thought to it, the entire thread degenerated into people telling stories about good/bad experiences with NetFlix versus good/bad experiences with Blockbuster. Too many people come with their indingnation pre-packaged and dying to let it out, somewhere, anywhere instead of taking two deep breaths and bothering to think about the information actually being presented to them. I don't think Blockbuster's solely responsible for in-house editing practices of movies, and of course all studios, theaters and rental outlets want a movie to have the widest possible audience, and therefore highest profits, it can. But there's a question about Blockbuster and their influence that is at least worth discussing, particuarlly if you're trying to be an intelligent consumer and decide which service to spend your money on.

Kandice

Kandice

New York, NY
February 2006

FEB 14, 2006 10:31 PM

malkav11 said:

Kandice said:
This really makes me think of whether its worth it or not, to go through them.



I've regularly had delays and I've still averaged about a buck-fifty a DVD rental from them. If that sounds like a good price to you, then yes.



Yeah, it definitely sounds good. Blockbuster is over twice that amount.
But how long are the delays, on average?

malkav11

malkav11

Saint Paul, MN
July 2003

FEB 14, 2006 10:47 PM

Kandice said:

malkav11 said:

Kandice said:
This really makes me think of whether its worth it or not, to go through them.



I've regularly had delays and I've still averaged about a buck-fifty a DVD rental from them. If that sounds like a good price to you, then yes.



Yeah, it definitely sounds good. Blockbuster is over twice that amount.
But how long are the delays, on average?



Keeping in mind that the majority of my rentals have been one day each way, the ones where they ship from somewhere else have tended to be a day processing then 2-3 days shipping. And keep in mind that they don't operate at all on the weekend. You can receive movies that have already been shipped on Saturday, but they won't register movies as returned or ship new ones.

I have also had one DVD lost in the mail (and they ask you to wait a week before reporting lost discs, to be sure) and one that took something like four days to get to me, turned out to be cracked in half, then took another 3 or 4 days to be replaced.

The above average price factors all that in.

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