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Look for the Union Latte

FRIDAY AUGUST 17 2007 12:00 AM

Submitted by johnnyfu. Edited By erin_broadley.

TAGS: Starbucks



The last thing Starbucks probably wants is to be compared with Wal-Mart. The coffee chain, which offers mass market, watered-down alterna-culture alongside its bitter roasts, likes to present itself as the nice guy mega-corporation. So what happens when Starbucks’ easy listening version of social responsibility is accused of bad labor practices? Steam milk and litigation, it seems.

Former Starbucks barista Daniel Gross has brought the coffee giant to court with the help of the IWW, a progressive labor group with roots in the industrial revolution. Gross contends that his association with the Wobblies got him fired from Starbucks last year. He’s fought with Starbucks since then, and this week brought the fight to the Federal National Labor Relations Board.

Starbucks call their employees partners and offer health benefits. However, Gross and his IWW allies argue that the offer is deceptive, as many Starbucks employees work part time and are therefore not eligible for benefits; Gross says only 42 percent of partners
qualify for benefits.

Starbucks workers struggle to make ends meet with a poverty wage of around $7 or $8 per hour. Wage increases amount to a few cents, if anything. The total number of full-time hourly café employees at Starbucks is zero. All baristas are part-time and not a single one is guaranteed any number of work hours per week.

Employees are consequently left vulnerable to fluctuations in income and changes in their work schedule.


The company boasts about its health care plan but its own data reveal that it insures a lower percentage of employees than Wal-Mart. Baristas are excluded from care by a combination of a work hours qualification threshold and unaffordable out-of-pocket expenses.

Starbucks is at the forefront of what’s called cause branding, a sort of weird marriage of liberal consumer guilt and public relations finessing, as noted in a 2005 Boston Globe article.

On its website, Starbucks Corp. offers to donate $2 for each pound of Sumatran coffee bought by customers. Sumatra, in Indonesia, was directly hit by the earthquake and tsunami. ''I'm a cynic when it comes to corporate America," said Katie Block, as she bought two cups of Starbucks coffee downtown, for herself and a worker at Miller-Block Gallery. However, she was willing to make an extra effort to go to Starbucks for Sumatran coffee, rather than Star Market. The promotion ''does give me a warm feeling."



I love that “warm feeling” quote. Despite the guilt abatement offered to its customers, there were some questions over whether the charitable effort was effective, or even really charitable.

Debate over whether Starbucks is doing enough rages on one website, ''Starbucks Gossip." ''Wow! $2 from their $10 retail," one anonymous commenter remarked. Another one, defending Starbucks, said, ''It will bring incremental business to Sumatran farmers, which will drive up the price for Sumatran coffee. That will help the locals."



Gross’ court case is ongoing, and it’s unlikely to stop anyone from enjoying a Macchiato any time soon. If raising their coffee prices didn’t hurt them, this probably won’t either.


 

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Sevillus

Sevillus

New York, NY
May 2004

AUG 17, 2007 12:52 AM

Seeing as the industrial revolution took place in the 1700s, and the IWW has only been around since 1905, it would appear this ...


the IWW, a progressive labor group with roots in the industrial revolution.


... is a miscalculation.

chocohoodie

chocohoodie

I'm lost
February 2005

AUG 17, 2007 01:43 AM

Bullshit Alarm

The article says that 42% of Starbucks employees are COVERED by their health insurance plan. That doesn't mean only 42% qualify, it simply means 42% of their employees have insurance through them. The spokesperson for Starbucks explains this by saying that a large % of Starbucks employees have health insurance from other sources, such as a spouse or parents. They claim 91% of Starbucks employees have insurance from some source.

Makes sense to me; you see a lot more young people working at Starbucks as opposed to Wal-Mart.

Ridley

Ridley

SUICIDEGIRL

California, USA

AUG 17, 2007 01:55 AM

Um I work for Starbucks. I qualify for health benefits by only working part time. Part time employees qualify. But many, because they are young, or married, don't take the insurance. I am covered by my parents...

Starbucks isn't as evil as some think. It's still evil, but it's not that bad. Hell they treat most of their employees really well.

Wenzdai

Wenzdai

San Jose, CA
March 2007

AUG 17, 2007 02:10 AM

im bitter.. and stabucks makes me want to kill myself after slaving myself there for 3 years

Wenzdai

Wenzdai

San Jose, CA
March 2007

AUG 17, 2007 02:16 AM


but seriously a lot of this has to do with the manager.. ive had managers that fixed it so that i would only be able to work 15 hrs a week. making it impossible for me to get the health benefits i needed..

Rafi

Rafi

Santa Monica, CA
January 2003

AUG 17, 2007 02:18 AM

creativename said:

Starbucks isn't as evil as some think. It's still evil, but it's not that bad. Hell they treat most of their employees really well.



As much as I loathe Starbucks with the fury of a thousand white hot suns, I have also always heard that they treat their employees well. I will have to stick to loathing them for their crappy, generic coffee served in a crappy, generic corporate atmosphere.

RudieCantFail

RudieCantFail

Intercourse, PA
January 2006

AUG 17, 2007 02:20 AM

mellon

mellon

Tucson, AZ
October 2004

AUG 17, 2007 02:24 AM

More propaganda. It would be really, really nice to hear from someone who actually checked to make sure that what they were repeating wasn't slanted with the intention of coopting people into supporting a position without understanding it.

Ridley

Ridley

SUICIDEGIRL

California, USA

AUG 17, 2007 02:24 AM

Rafi said:

creativename said:

Starbucks isn't as evil as some think. It's still evil, but it's not that bad. Hell they treat most of their employees really well.



As much as I loathe Starbucks with the fury of a thousand white hot suns, I have also always heard that they treat their employees well. I will have to stick to loathing them for their crappy, generic coffee served in a crappy, generic corporate atmosphere.




mmm indeed. In the year that I've worked there, there are only two of the coffees that I actually really enjoy from Starbucks... Mom and pop coffee shops are so much better!


Even better, there is a movement to fight putting a starbucks in my neighborhood. I totally support it. Starbucks doesn't need anymore stores! lol

j1mdot

j1mdot

Irvine, CA
January 2007

AUG 17, 2007 03:24 AM

Of course, the fellow alleges he was fired for his association with a radical trade union, so maybe that's the issue at hand?

Desdenova

Desdenova

Seattle, WA
August 2003

AUG 17, 2007 03:39 AM



it's unlikely to stop anyone from enjoying a Macchiato any time soon.



I know ths isn't the point of the article, but it irritates the crap out of me that swill Starbucks passes off as a macchiato has become the most commonly accepted.

A Starbucks Macchiato is not the same as a macchiato ordered from a real coffee bar.

Ridley

Ridley

SUICIDEGIRL

California, USA

AUG 17, 2007 04:40 AM

Desdenova said:


it's unlikely to stop anyone from enjoying a Macchiato any time soon.



I know ths isn't the point of the article, but it irritates the crap out of me that swill Starbucks passes off as a macchiato has become the most commonly accepted.

A Starbucks Macchiato is not the same as a macchiato ordered from a real coffee bar.



Wait you mean that starbucks has not only been bastardizing names of drinks, but the drinks as well? GASP!!! smile

StarBelliedBoy

StarBelliedBoy

Philadelphia, PA
December 2003

AUG 17, 2007 05:29 AM

I'm skeptical as to the slant that this article takes, but even that considered, it doesn't sound THAT bad. If you're looking for a career, you probably don't want to stay at Starbucks. Duh.

SixBoxes

SixBoxes

Stoney Creek, ON
June 2007

AUG 17, 2007 05:35 AM

I make no illusions about being a Starbot, so feel free to take my comments with a grain of salt.

- Starbucks was the first corporation to offer health benefits to part time employees. If you work 20 hours a week or more you qualify for benefits. The health plan might not be the most generous in history, but if you plan on working 20 hours a week, good luck finding a health plan anywhere else. I have heard that on a store level some managers will intentionally suppress part time hours to disqualify staff, but the company also has a crapload of snitch lines. Do the corporation a favour and weed out the bad managers.

- The company does just a couple more charitable/corporate responsibility things than $2 out of each pound of Sumatran sold. How about the tens of thousands of dollars invested in growing communities where coffee is produced (and that's for things like schools and drinking water systems, and not just coffee farms). How about the $5 million pledged (about $2 million so far provided) to a Hurricane Katrina relief fund? How about the fact that the company will match any donation made by anyone in its employ, up to $2000? How about paying more than 1.5 times the commodity price on coffee from farmers to give them incentive to improve their own conditions?

- If Starbucks is such a horrible place to work, I doubt that it would've made Forbes' list of top 50 corporations to work for. Beyond the health benefits thing, there's stuff like tuition reimbursement programs, and a confidential support line (of which I've availed myself on occasion), as well as operations procedures that are designed to look out for the employee.

- It's partly their own fault for lazy beverage nomenclature, but there is a difference between an espresso macchiatto and a latte macchiatto. Incidentally, when a Tim Horton's For Lifer (which is a good 90% of Hamilton) comes into my store and orders a double-double, I don't cop an attitude at his inferior coffee tastes. If a Starbucks lover decides to sully your specialty cafe with their presence, why not try being inviting once in a while, and you might end up with a convert or two.

Maybe Starbucks has bought my love with that free pound of coffee a week, and I'm looking at a lot of things through rose coloured glasses. I make no illusions about it being the best coffee in the universe (though don't count on your favourite cafe having that either), or being the most generous corporation, even if when compared to similar retail chains it's doing pretty goddamned alright. I wouldn't put down anyone who hates the place, as long as they've actually thought out the reasons why.

reprobate

reprobate

New Orleans, LA
December 2002

AUG 17, 2007 07:45 AM

Sevillus said:
Seeing as the industrial revolution took place in the 1700s, and the IWW has only been around since 1905, it would appear this ...


the IWW, a progressive labor group with roots in the industrial revolution.


... is a miscalculation.



Ummmm, no. The roots of the industrial revolution are in the 18th century. None of the features commonly associated with it, however existed until well into the 19th, and certainly not in the US. Similarly, the roots of the IWW go back well in to the 19th century. To oversimplify, the IWW was a reformation of the Knights of Labor in response to AFL style trade unionism. The KoL was founded in response to post Civil War US industrialism. To say that they are not contemporaneous is exceedingly pedantic.

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