I suppose I should start by saying the past couple weeks have been quite terrible financially. First we had to borrow money from my rich/generous parents (which I don't like doing even though it's no sweat for them). Not so bad though.

But over the last 3 days our account was charged with over $300 in overdraft fees. Whoa, crisis mode!!! We immediately knew something fishy was going on because our card is supposed to be declined if a transaction attempt is made with insufficient funds. So how the fuck did we incur over 7 fees if our card was accepted every time and our account was showing up fine on our online banking???

We signed for opting out of overdrafts upon opening the account, so us getting these fees should have never happened in the first place. This lady gave us some bullshit about "I'm sorry, you should balance your checkbook in case things like this happen. There's nothing i can do." Excuse me??? Fired up, the hubby and I called the 800 number and spoke to a national rep who overturned 2 of the fees "making an exception to the rules for a clear case of teller error". Win. But there was still over $200 missing from our account.

I went back to the bank again today when it opened and told the same woman quite sternly that I wanted to speak to her regional manager. She just stuttered "uh, he's on vacation til Monday, er-" I asked for his number. "I can't give you his number until I call him first." Then call him, I say. She was quiet for a minute then rattled off defensively "any mistake on your part is not my issue, and that's all I can say".

WOW! For real? I'm even more pissed now. MY mistake? Working retail myself, I ordinarily am understanding to a fault. This time I wasn't fuckin around. I dropped the bomb on her: "Ma'am, your fellow employees have informed me that you are on the track to becoming manager of this branch, and I think someone taking such a position should own up to her mistakes. If you won't help me today, I will keep coming back until you let me reach your superior on the phone". She gave me a snarly smile and just said "bye have a nice day".

I was angrily on my way out the door minutes later when she approached me before I reached the parking lot: "Miss? I just wanted to let you know I spoke to my boss and we have reversed the last $210 of fees, and the money will appear in your account within the next few hours. Thank you for understanding."

I wanted to gloat but just said "Thank you. I appreciate it. And if I was at all short with you, I apologize".

Looks like meek little old me threw down and put the fear of God into this woman.
I win. hehe