NEWS: "Homesourcing" Could Replace "Outsourcing"

We all know that no one in an office ever slacks off or wastes time.

Seriously, there was a guy I used to work with who, somehow, could continue to click a mouse while he slept. This gave the illusion he was working (aided by the fact his cubicle was in a remote corner from the supervisor.)

Read the rest, I did say they were learned. I'm just saying a workforce that is used to lounging around when at home may have a bit more adjustment than normal before effectively working from home. That this adjustment period could be a stumbling block. Old habits, and all that.

And Shalome, you've just developed good home-work habits.

Liberal guilt. Send a check to Sally Struthers and you'll feel better.

Nice try! So why did the squirrle not say that to the poor tech support guy??? I think the real problem here is not the tech support in India, but that fucking squirrel, intentionally confusing him.


[Edited on Dec 27, 2004 by desperatecomfort]

working at home to me is lazy.id end up working in like half hour increments. then after that i wouldnt leave the house but for booze.then i realize i could make it my self and really never leave.

Yeah, fuck that squirrel. He is an irrate and non responsive customer. escalate to tier two.

bensee22 11:22:34
cu had system issue, would not boot. attempted TS. cu non cooperative. cu irate. transfered cu to tier two support after upgradeing firmware. cu will call back if problem persists.

everbody has an accent. accents are good. they give people flavor.

Yeah, and American accent is useful to an American, an Indian accent is useful to an Indian.

I think the point of the cartoon was that the customer had more knowledge about computers than the technical support. Computer won't boot. Software issue. Use a boot disk, replace boot files. The customer said he was screwing around with boot files. hmm.. Takes a few critical thinking steps to come to the conclusion the boot files were corrupted or deleted. A few more simple critical thinking steps and the problem is solved. The problem arises from the language barrier, and the tier system of technical support. You have to wait hours to get to tier 3 or 4 where someone who actually uses a brain and can troubleshoot the problem. Hopefully those people are still in the US because these india people can barely read from a list.

This is big business is Canada right now. Companies which provide tech support for American companies went through an amazing period of growth this year. We're cheaper than Americans, but have familiar accents and the same cultural background (i.e. TV shows).

"Hello, welcome to Dell service and support, how may I he- Billy, shut that kid the fuck up! I'm tryin' to do my job here. No you can't have a cookie. I'm sorry, could you hold on a minute?"

"Lilly, come over here and make that hold song noise again"


yeah...sounds like a real joy.

[Edited on Dec 28, 2004 by randomcharacters]

Call monitoring, quality control, and auditing can still be done, and is easier for the supervisor if they don't have to physically watch people in a call center.